Your 30% Deposit Explained: Secure Your Untermetzger Reservation with Confidence
Planning a mountain escape should feel exciting, not uncertain. This guide puts Your 30% Deposit Explained: Secure Your Untermetzger Reservation with Confidence front and center, so you know exactly why we request an advance payment, how to pay it, where to send a bank transfer, when the balance is due, and what happens if your plans change. You’ll also learn about our optional Sorglos travel cancellation insurance and how apartment security deposits work—so you can book with clarity.
Why we ask for a 30% deposit
A deposit is a standard, guest-friendly way to guarantee your stay. It secures your chosen room or apartment and allows our team to plan staffing, supplies, and services with confidence—especially in peak ski and summer seasons when availability is tight. In return, you receive a binding reservation at Gasthof Untermetzger in Zell am Ziller.
- Your reservation becomes binding once the guarantee card you provide is charged or once your bank transfer is received.
- The advance payment amount is 30% of the total reservation value.
This shared commitment helps prevent last-minute no-shows and ensures the accommodation you chose is ready for you.
How to pay your 30% deposit
You have two secure options. Choose what’s most convenient for you.
Option 1: Charge to your guarantee card
When you book, you can provide a card as a guarantee. Your reservation is binding once this card is charged for the 30% advance payment.
Option 2: Bank transfer
Prefer a transfer? Please send the 30% deposit to the following account:
- Bank: Raiffeisen Bank
- IBAN: AT95 3622 9001 0034 5553
- BIC: RZTIAT22229
Tip: International guests can use the IBAN and BIC for a smooth SEPA transfer from most European bank accounts.
When is the remaining balance due?
After your 30% advance payment, the outstanding balance is due on arrival at the hotel reception.
- Check-in takes place at Gasthof Untermetzger, Unterdorf 5, 6280 Zell am Ziller, between 17:00 and 21:00.
- Guests of Pension Klammerschneider also check in at the same reception.
Cancellation terms at a glance
We keep our policy transparent so you can plan with certainty.
- If you cancel up to 30 days before arrival: your 30% advance payment is retained (non-refundable).
- If you cancel later, the following fees apply:
| Time before arrival | Cancellation fee |
|---|---|
| 30–16 days | 50% of total booking value |
| 15–8 days | 70% of total booking value |
| Within 7 days or no-show | 100% of total booking value |
These terms reflect the difficulty of re-letting rooms and apartments close to arrival.
Optional protection: Sorglos travel cancellation insurance
For added peace of mind, our Sorglos policy reimburses your prepaid travel costs if you must cancel due to illness, accident, or other unforeseen events.
- Cost: 4.5% of the reservation amount.
- Who’s covered: you, your family, and your friends—travelling companions enjoy full coverage.
- When to buy: during booking or later (flexible add-on).
- How to enroll: contact info@hoteluntermetzger.at.
What’s covered (high level)
- Cancellation due to illness, accident, or hospitalisation of direct relatives (up to the 1st degree) before your trip.
- Cancellation due to the death of relatives up to the 2nd degree (e.g., spouse, siblings, uncles, aunts) before your trip.
- Travel interruption if you need to cut your stay short due to illness, accident, or hospitalisation of direct relatives up to the 2nd degree or your (legal or de-facto) spouse, the death of relatives up to the 2nd degree or your spouse, or serious damage to your home (e.g., water damage, fire).
- Snow guarantee: if at least two-thirds of the ski lifts are closed for a minimum of two consecutive days due to too little or too much snow.
What’s excluded
- Mass hazards such as border closures, any health-related state of emergency, widespread quarantine or curfews, and government-ordered closure of the accommodation.
How and when to report a claim
- Notify the hotel as soon as the first signs of a covered incident appear.
- Submit your claim within five working days after the event that triggers coverage.
Apartments: how the booking deposit and security deposit work together
If you’re booking an apartment, two different deposits may apply—each serving a distinct purpose.
- Booking deposit: the same 30% advance payment as for rooms, due to confirm your reservation.
- Security deposit on arrival: €400, payable by credit card when you check in (covers potential damages; refundable per standard procedures after your stay).
- Minimum stay: both the 6-person and the 15-person apartments can be reserved for stays of five nights or longer.
You’ll enjoy hotel amenities during your apartment stay, including the on-site bar and à-la-carte restaurant. Both apartments include complimentary Wi‑Fi and all energy/utility costs.
Quick answers (great for a fast read)
- How much is the booking deposit? 30% of the total reservation value.
- How can I pay the deposit? By charging the guarantee card you provide or via bank transfer (Raiffeisen Bank, IBAN AT95 3622 9001 0034 5553, BIC RZTIAT22229).
- When is my reservation binding? After the guarantee card is charged or once your bank transfer is received.
- Is the deposit refundable? No. If you cancel up to 30 days before arrival, the 30% advance payment is retained.
- When is the balance due? On arrival at the hotel reception.
- Where do I check in? Gasthof Untermetzger, Unterdorf 5, 6280 Zell am Ziller (17:00–21:00). Pension Klammerschneider guests also check in here.
- Is there extra protection for cancellations? Yes—Sorglos travel cancellation insurance (4.5% of the reservation amount). You can add it during booking or later.
- Booking an apartment? A €400 security deposit is payable by credit card on arrival; minimum stay is five nights.
Practical tips to book with confidence
- Consider Sorglos insurance if your plans involve flights, children, peak-season dates, or other moving parts.
- Use the provided IBAN/BIC for bank transfers and keep your payment confirmation for your records.
- Plan your arrival window (17:00–21:00) to settle your balance smoothly at reception.
- If you’re reserving an apartment, bring the credit card you’ll use for the €400 security deposit on arrival.
- Exploring options? Review our Rooms & Prices, Apartments for 6 and 15 guests, and the À-la-carte Stube for dining. Winter sports fans can browse Ski & Winter information (Zillertal Arena and the free ski bus with a valid, loaded pass), while summer travellers can explore Active in Summer ideas—from hiking and biking to family outings.
Conclusion: clarity today, carefree holidays tomorrow
Your 30% deposit is the simple, secure step that locks in your Untermetzger reservation—so we can prepare confidently and you can arrive relaxed. With transparent cancellation terms, the option to add Sorglos travel cancellation insurance, and clear guidance on when and how to pay, you’re set for a seamless check-in and a memorable stay in Zell am Ziller.
Ready to reserve? Email info@hoteluntermetzger.at or call +43 664 4179520. If you prefer to transfer your deposit, use Raiffeisen Bank, IBAN AT95 3622 9001 0034 5553, BIC RZTIAT22229.