Why We Require a €400 Security Deposit for Apartment Guests

Planning an alpine escape should feel simple and stress-free. That’s exactly why we explain our €400 security deposit clearly up front—so apartment guests know what to expect, why it matters, and how it’s handled. At Gasthof Untermetzger, the €400 security deposit applies to both our 6-person and 15-person apartments and is processed on arrival via credit card. In this guide, you’ll learn what a security deposit is, how ours works, and how it fits alongside other aspects of your stay.

What is a security deposit?

A security deposit is a standard hospitality practice designed to safeguard the accommodation during your stay. It helps ensure that the apartment and its facilities are used responsibly and remain in great condition for every guest.

• It is a temporary financial safeguard, not a service fee.
• It encourages care with furnishings, appliances, and shared amenities.
• It protects the guest experience by helping keep standards consistently high.

How the €400 security deposit works for our apartments

Our approach is straightforward and designed for convenience.

The essentials at a glance

• Amount: €400
• Applies to: 6-person apartment and 15-person apartment
• Due: On arrival
• How it’s processed: Via credit card
• Minimum stay for both apartments: 5 nights

Why this matters for you

A clearly defined €400 security deposit creates a shared understanding about caring for the apartment and its equipment. It supports a smooth handover at check-in and helps make departure procedures predictable and efficient.

What the deposit relates to (in general)

Across the accommodation industry, a security deposit typically serves as protection against significant damage, missing items, or exceptional cleaning needs that go beyond normal use. At Gasthof Untermetzger, this works in tandem with our established apartment policies so expectations are clear for everyone.

• End-cleaning is separate: Guests perform basic cleaning and the hotel charges a separate end-cleaning fee in addition to the rental price.
• Everyday utilities are covered: Energy costs are included in the apartment rate.
• Linens are provided: Bed and bath linens are supplied for your stay.

Together, these points help distinguish routine, included elements of your booking from the specific purpose of a security deposit.

What the deposit is not

Clarity helps you plan with confidence. To that end, the €400 security deposit is not:

• A hidden fee: It is a safeguard related to the condition of the apartment during your stay.
• The end-cleaning fee: The hotel separately charges an end-cleaning fee; guests also carry out basic cleaning before departure.
• A charge for amenities: Utilities are included, and linens are provided as part of your apartment booking.

Apartment highlights that complement a worry-free stay

Beyond practicalities, our apartments are designed to be comfortable, well-equipped bases for your Zillertal adventures.

• Fully equipped kitchens: Each apartment includes a dishwasher, refrigerator with freezer, four-plate electric hob, oven, microwave, electric kettle, and tea/coffee facilities, plus cookware, crockery, and cutlery.
• Reliable connectivity: Complimentary Wi‑Fi throughout each unit.
• Comfort and storage: Flatscreen TV, in-room safe, heating, wardrobes, and clothes racks.
• Alpine outlooks: Each apartment features a furnished balcony with mountain views over Zell am Ziller’s village centre.

Guests in both apartments are also welcome to enjoy the hotel’s bar and à-la-carte Stube serving Tyrolean, Mediterranean, and Thai dishes. Prefer added convenience? You can book an apartment self-catering or with hotel service.

Frequently asked questions about the €400 security deposit

Is the €400 security deposit required for both apartments?

Yes. The €400 security deposit applies to the 6-person apartment and the 15-person apartment.

How is the deposit processed?

It is processed via credit card on arrival.

Is there a minimum stay for apartment bookings?

Yes. Both apartments can be booked for five nights or longer.

Are bed and bath linens included?

Yes. Linens are provided by the hotel for apartment guests.

Are energy and utility costs included in the rate?

Yes. Energy costs are included in the apartment price.

Is there an end-cleaning fee in addition to the deposit?

Yes. Guests perform basic cleaning, and the hotel charges a separate end-cleaning fee in addition to the rental price.

Can apartment guests use the hotel’s bar and à-la-carte restaurant?

Yes. Apartment guests are welcome to enjoy all hotel amenities, including the bar and on-site à-la-carte Stube.

Can I add hotel service to my apartment booking?

Yes. Apartments may be reserved self-catering or with hotel service for added convenience.

Is there wellness access?

Yes. A newly opened wellness area with sauna and Jacuzzi is available by prior reservation and for an additional fee.

Practical tips to keep your deposit simple

Set yourself up for an easy, enjoyable stay with habits that match what every considerate traveler already does.

1. Review house guidelines at check-in. They clarify how to use appliances and facilities.
2. Treat the apartment like your own home. Handle furniture, flooring, and equipment with care.
3. Use the kitchen equipment as intended. The fully equipped kitchen makes cooking easy—be mindful with cookware and surfaces.
4. Report issues promptly. If something isn’t working as expected, let reception know right away.
5. Plan a quick tidy before departure. Complete the required basic cleaning so handover is smooth and efficient.

How the deposit fits into the bigger picture of your stay

A clearly communicated €400 security deposit works alongside other bookable options and services to make your time in the Zillertal both comfortable and flexible.

• Catering flexibility: Rooms can be booked with breakfast, half board, or all-inclusive. Apartment guests can dine in the à-la-carte Stube or opt for hotel service with their apartment.
• Wellness time: Reserve the sauna and Jacuzzi for a relaxing end to your mountain day.
• Active adventures made easy: From doorstep ski-bus access to summer hiking and biking, the location simplifies getting out and exploring.
• Added peace of mind: If you want cancellation protection, the optional Sorglos insurance covers cancellations due to illness, accident, or other unforeseen events (with explicit exclusions for mass hazards such as border closures or widespread quarantine).

Key takeaways

• The €400 security deposit applies to both the 6-person and 15-person apartments.
• It is processed via credit card on arrival.
• It works alongside standard apartment policies: basic cleaning by guests and a separate end-cleaning fee.
• Energy costs are included, and linens are provided—clear inclusions that make planning easier.

Conclusion

A transparent €400 security deposit helps protect the high standards you expect in our apartments while keeping the check-in process simple. If you have any questions about how the deposit is handled for your specific booking, our team is happy to help.

Ready to plan your stay in Zell am Ziller? Book directly online or contact us at info@hoteluntermetzger.at or +43 664 4179520. We look forward to welcoming you.