Frequently Asked Questions

Gasthof Untermetzger is a traditional 3-star guesthouse and hotel in Zell am Ziller that combines cosy Tyrolean-style lodging with warm local hospitality.

It sits at Unterdorf 5, 6280 Zell am Ziller, Austria, right in the village centre of the Zillertal valley.

The property lies 1.4 km from the Rosenalmbahn cable car; a ski bus stops at the front door and reaches the lift in about three minutes.

You can choose standard guest rooms or spacious apartments, including an apartment for up to 15 persons and another for 6 persons, both featuring kitchens, full bathrooms and entertainment facilities.

Rooms can be reserved with breakfast, half board or an all-inclusive package, giving you flexible catering choices.

Yes, the hotel offers convivial guest parlours and an ‘à-la-carte’ Stube serving regional specialities alongside international dishes.

Every Wednesday from 18:00 an all-you-can-eat Thai buffet is served, offering assorted chicken and pork dishes for €23 per person.

Bookings are accepted via email at info@hoteluntermetzger.at or by phone on +43 664 4179520.

A newly opened wellness area with a sauna and Jacuzzi lets guests unwind after active days on the mountain.

Yes, a coded bike room fitted with a Stashed hanging system keeps bicycles safely stored and easily accessible.

The ‘Sorglos’ travel cancellation insurance reimburses your travel costs if you must cancel due to illness, accident or other unexpected events.

You may purchase the insurance during the initial booking process or add it later at a time of your choosing.

The policy safeguards you, your family and your friends, giving all travelling companions full coverage.

Reservations can be made directly online through the hotel website or by contacting the team at info@hoteluntermetzger.at or +43 664 4179520.

Guests enjoy doorstep access to the ski bus, proximity to the Zillertal Arena, hearty regional cuisine and a relaxing post-ski sauna and Jacuzzi.

Hiking, biking, climbing and panoramic alpine excursions are all easily started from the hotel’s central Zell am Ziller location.

Along with the coded bike room, the hotel’s position in the Zillertal valley provides quick access to numerous cycling routes and trails.

Its blend of authentic Tyrolean charm, central village setting, unique weekly Thai buffet and new wellness zone creates a personable yet feature-rich stay.

Recent Booking.com comments praise the friendly staff, excellent location with the ski bus outside, comfortable mattresses, in-room tea/coffee service and plentiful breakfast.

Yes, the 15-person apartment and multiple room configurations enable families or groups of friends to stay together comfortably.

The website lists ‘Promo & Last Minutes’ offers, allowing travellers to secure discounted rates or value-added packages when available.

Families, groups of friends, skiers, snowboarders, hikers and cyclists looking for a friendly, centrally located base in the Zillertal benefit most from the property’s features.

The hotel is located right next to the Gauder Fest venue—guests can walk from the festival tent to their rooms in less than one minute.

The Sorglos policy refunds your prepaid travel costs if you have to cancel due to illness, accident or other unforeseen events, extends coverage to accompanying family members or friends, and can be added flexibly either during the initial booking or at a later time.

Yes. Recent guest reviews note that rooms provide an in-room tea and coffee service, adding extra convenience for guests.

Guests start the day with a rich breakfast buffet that offers a wide selection of items.

The large group apartment features generous space with varied sleeping arrangements, a fully equipped kitchen, complete bathroom facilities and entertainment options for up to 15 adults.

Zell am Ziller provides a rich line-up for families in winter: local ski and snowboard schools cater to all abilities, a 7 km illuminated natural toboggan run promises evening fun, and the Action-Park Kreuzwiese plus the Arena Coaster add extra thrills. The Zeller Freizeitpark, close by, offers an ice-skating rink, indoor tennis courts and bowling alleys for off-slope entertainment.

Yes. Zell am Ziller offers a 7 km long illuminated natural toboggan run that guests can easily reach from the hotel for evening sledding fun.

The Zeller Freizeitpark features an ice-skating rink, an indoor tennis hall and bowling alleys, giving guests a range of off-slope activities within close proximity to the hotel.

The Zillertal Arena offers 150 km of pistes served by 52 lifts and reaches elevations of up to 2,500 m, providing varied, snow-sure terrain for every ability level.

Yes. Rooms for a summer stay in 2026 are already available and can be booked either online through the hotel website or by contacting the team via email or phone.

Yes. Zell am Ziller’s local ski and snowboard schools, located close to Gasthof Untermetzger, provide instruction for all ability levels, including complete beginners and children.

The public ski bus stops right outside the hotel entrance, providing a direct three-minute ride to the Rosenalmbahn lift in the Zillertal Arena.

The 6-person apartment features a fully equipped kitchen, complete bathroom facilities, varied sleeping arrangements and in-room entertainment options, offering a comfortable base for families or small groups.

You must inform Gasthof Untermetzger as soon as the first signs of the incident appear and formally submit the claim within five working days after the event that triggers coverage.

No. Use of the sauna and Jacuzzi is available only by prior reservation and is subject to an additional fee.

Breakfast can be added for €14 per person, per day.

The package provides self-service soft drinks, water, juice, coffee and tea from 10:00–22:00, plus beer, red and white wine, and house-brand vodka, rum, whisky and gin from 17:00–22:00.

If at least two-thirds of the ski lifts are closed for a minimum of two consecutive days because of too little or too much snow, the policy’s snow guarantee applies.

If you cancel up to 30 days before arrival, your 30 % advance payment is retained. Cancellations 30–16 days before arrival incur a 50 % fee, 15–8 days before arrival 70 %, and within 7 days or in case of no-show 100 % of the total booking value is charged.

Yes. An advance payment of 30 % of the total reservation amount is required to confirm your booking; this sum is retained if you later cancel outside the free-cancellation window.

Yes. The 6-person apartment can be reserved only for stays of five nights or longer.

Yes. A €400 security deposit is payable on arrival and can be processed via credit card.

Yes, the hotel supplies all bed linen and towels for guests staying in its apartments.

Yes. The 15-person apartment can only be booked for stays of five nights or longer.

Yes. A security deposit of €400 is payable on arrival and can be processed via credit card.

Yes. The property offers a dedicated garage/ski room where guests can securely store their skis and snowboards.

No. The policy specifically excludes all mass hazards, including border closures, public-health emergencies, widespread quarantine or curfews, and government-ordered facility closures.

Coverage applies if you need to interrupt your stay due to illness, accident or hospitalisation of direct relatives up to the 2nd degree or of your legal or de-facto spouse; the death of relatives up to the 2nd degree or your spouse; or serious damage such as water damage or fire affecting your home.

Yes. Both the 6-person and the 15-person apartments list "Energiekosten einbegriffen," meaning all energy and utility costs are already covered in the rental price.

Yes. Guests staying in either apartment are explicitly invited to enjoy all hotel amenities, including the bar and the à-la-carte restaurant located on site.

Yes. The descriptions for both apartments specify complimentary Wi-Fi is available throughout each unit.

The blog points guests to several memorable outings, including the Krimmler Waterfalls, the scenic Zillertaler Höhenstraße in the Tux Alps, the child-friendly Murmelland Zillertal and stand-up paddling on Lake Achensee.

Each apartment is equipped with a dishwasher, refrigerator with freezer, four-plate electric hob, oven, microwave, electric kettle and full tea- and coffee-making facilities, plus cookware, crockery and cutlery.

Yes. The hotel is recruiting a cook for the hotel and à-la-carte restaurant, an all-rounder for housekeeping and breakfast service, and a kitchen assistant, all available for immediate start.

Guests must carry out basic cleaning and leave the apartment tidy on departure, and the hotel charges a separate end-cleaning fee in addition to the rental price.

Reception welcomes arriving guests from 17:00 to 21:00 at Gasthof Untermetzger, Unterdorf 5, 6280 Zell am Ziller.

Guests staying at Pension Klammerschneider complete their check-in at the reception of Hotel Gasthof Untermetzger, the main building at Unterdorf 5.

You may cancel if direct relatives in ascending or descending line up to the 1st degree fall ill, have an accident or require hospitalisation, or if relatives up to the 2nd degree—such as your spouse, siblings, uncles or aunts—pass away before your trip.

Please transfer the deposit to Raiffeisen Bank, IBAN AT95 3622 9001 0034 5553, BIC RZTIAT22229.

Yes. The room descriptions for Pension Klammerschneider, which forms part of Gasthof Untermetzger, specify that every guest room is equipped with cable TV.

Yes. The Pension Klammerschneider building offers its own private parking spaces for guests.

Yes. The room information notes “Gratis W-LAN,” meaning complimentary Wi-Fi is available throughout the Pension Klammerschneider property.

The bicycle garage is fitted with a SpaceRail hanging and storage system, offers basic repair kits and provides route books and brochures to help you plan rides around the Zillertal valley.

Yes. Several rooms in Pension Klammerschneider, which belongs to Gasthof Untermetzger, include a large balcony that looks out over the surrounding mountains.

After paying the 30 % advance deposit, the outstanding balance is due on arrival at the hotel reception.

Yes. The apartment features a furnished balcony that overlooks the surrounding mountains and the village centre of Zell am Ziller.

The apartment contains two private bathrooms and two additional separate WCs, ensuring ample facilities for larger groups.

Yes. With a valid, loaded ski pass, guests may use the Zillertal Arena ski buses free of charge for travel to and from the lifts.

The policy excludes all mass hazards such as border closures, any health-related state of emergency, widespread quarantine or curfews, and government-ordered closure of the accommodation.

Yes. A Gauder Fest package running from 3–7 October is advertised, with prices starting at €500 and registration available directly through the hotel.

Half board combines the generous breakfast buffet in the morning with a three- or four-course dinner in the evening. Dinner features a salad buffet, a starter or soup, two main-course options to choose from and a dessert.

Guests who book half board while staying at Pension Klammerschneider enjoy their evening meal 200 metres away in the main Gasthof Untermetzger building.

The à-la-carte Stube at Gasthof Untermetzger serves Tyrolean, Mediterranean and Thai dishes, giving guests a diverse dining choice beyond classic regional fare.

In the summer months, guests of Pension Klammerschneider take their large breakfast buffet in the main Gasthof Untermetzger building rather than in the pension’s own breakfast room.

Yes. The 6-person apartment features a furnished balcony that looks out over the surrounding mountains and the village centre of Zell am Ziller.

Yes. The amenity list for the 6-person apartment specifies that a personal safe is provided for secure storage of valuables.

Each hotel room comes with a flatscreen TV, telephone, radio, hairdryer, in-room safe and free Wi-Fi; several rooms also offer a balcony with mountain views.

Yes. The room descriptions state that every guest room is equipped with free Wi-Fi access.

Yes. Both the 6-person and 15-person apartments can be reserved either self-catering or "with hotel service," giving guests the choice to add hotel-provided services to their stay.

You can reserve the 3–7 October Gauder Fest package by contacting Gasthof Untermetzger directly via email at info@hoteluntermetzger.at or by phone on +43 664 4179520.

Please speak to reception to schedule your preferred time slot; use of the sauna and Jacuzzi is by prior reservation only and incurs an additional fee payable at the desk.

The restaurant serves dinner daily from 18:00 to 22:00 and operates during two seasons: winter (mid-December to the end of March) and summer (mid-July to the end of September).

Yes. The Stube is not limited to hotel guests; external diners are warmly welcomed to enjoy the Tyrolean, Mediterranean and Thai menu.

The advertised cook role covers daily mise-en-place preparation, assisting with the production and plating of dishes for both board and à-la-carte guests, and maintaining a careful, responsible approach to food handling.

The all-rounder position involves cleaning guest rooms and public areas, changing bed linen, working in the laundry, and providing assistance with breakfast service and occasionally dinner.

The kitchen assistant performs mise-en-place work, prepares items for breakfast and all-inclusive meals, and supports the housekeeping team when required.

The large group apartment spans 140 m² and contains four separate bedrooms, plus a living room with a fully equipped kitchen, giving parties of up to 15 guests ample space to spread out.

The Gauder Fest ranks among Austria’s oldest folk festivals, with records tracing its origins back to a spring market first documented in 1428. Over nearly six centuries it has evolved from a local trading fair into today’s celebrated multi-day tradition featuring parades, music and the famed Gauderbock beer.

The company’s imprint lists Eddy Hernould as the managing director of Gasthof Untermetzger.

The 6-person apartment spans 140 m² and contains six separate beds distributed across several sleeping areas, plus a living room with a fully equipped kitchen, giving small groups ample room to relax.

The Zillertal Activcard is an all-in-one summer ticket that unlocks varied mountain experiences, nature attractions and family activities from mid-May to mid-October each year.